[ privacy policy ]
privacy policy for stepwise storage
Foreword.
At StepWise Storage, your privacy matters to us. This Privacy Policy explains clearly how StepWise Storage (“we,” “our, ”or “us”), use and protect your personal data when you contact us or use our website. This policy applies to data collected via our website, as well as through other means of communication such as telephone, email, text, or social media. As a UK-based company, we comply with all applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using our website or services, you agree to the terms outlined in this Privacy Policy below.
1. Data We Collect.
We only collect the information we need to provide you with our services effectively. This includes:
1.1 - Personal Identification Details: Name, phone number, email address, home/project address.
1.2 - Project Information: Descriptions of your project, photos of your space (please avoid including personal/family images if possible).
1.3 - Technical Information: When you use our website, certain data like IP address, browser type, and site usage may be collected automatically via cookies (see our Cookie Policy).
2. Why We Collect Your Data.
We collect and process your personal data for the following purposes:
2.1 - To provide our services: We use your name, address, and contact details to respond to your enquiries, arrange Design Visits, send quotations/invoices, and deliver your Under Stair Storage installation.
2.2 - To communicate effectively: We use your email and phone number to update you on project progress, arrange appointments, and send service-related information.
2.3 - For quotations and design accuracy: Photos of your space help us understand your requirements, design efficiently, and quote accurately.
2.4 - For marketing purposes: We may use before-and-after project photos in our marketing, but we will always remove any personal images and respect your preferences regarding promotional emails. If you wish for us not to use your photos for the purposes above, please let us know in writing.
3. How We Handle and Store Your Data.
3.1 - Your data is processed in accordance with UK GDPR and applicable data protection laws.
3.2 - We do not sell your personal information to third parties.
3.3 - Data may be stored in secure software systems we use internally to organise projects and deliver services efficiently.
3.4 - We do not share your information with third-party trades or service providers without your consent, unless required to fulfil our service contract with you.
3.5 - We retain data as long as necessary to provide services or comply with legal obligations. You can request deletion of your data at any time (see Section 5).
4. Data Security.
We take data security very seriously and implement appropriate measures to protect your information from unauthorised access, alteration, or disclosure. Financial data such as payment details are never stored by us. Payments are handled securely via third-party providers like 'Stripe' or through your bank’s transfer services.
5. Your Rights Under GDPR.
You have the following rights under the UKGDPR:
5.1 - Access: Request a copy of the personal data we hold about you.
5.2 - Rectification: Ask us to correct any inaccurate or incomplete data.
5.3 - Erasure: Request deletion of your data (“Right to be Forgotten”).
5.4 - Restriction: Limit processing of your data in certain circumstances.
5.5 - Objection: Opt out of marketing communications at any time.
5.6 - Data Portability: Request transfer of your data to another provider where applicable. To exercise any of these rights, please contact us using the details below.
6. Children’s Privacy.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
7. Marketing Communications.
We may contact you with promotional offers or updates. You can unsubscribe/ ask not be contacted at any time using the link provided in our emails or by contacting us directly.
8. Changes to This Policy.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
9. Contact Us.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
StepWise Storage - Geomitree Limited
Email: [ help@stepwisestorage.co.uk]
Phone: [ 01473 947456 ]
Address: [ Unit 2, Crystal Business Centre, Cristal Business Centre, Knightsdale Rd, Ipswich IP1 4JJ ]
[ LAST UPDATE: SEPTEMBER 2025. ]
