stepwise storage terms & conditions

StepWise Storage is the trading name for Geomitree Limited.

‍These Terms and conditions are the standard terms for the provision of the services by StepWise Storage, formally operating under Geomitree Limited. Any services you receive by StepWise Storage are governed by the terms and operation of Geomitree Limited. Your agreement to these terms is with Geomitree Limited. Please ensure you read all these terms and conditions before agreeing to use our services. If you are unsure about any part of these terms and conditions, please ask us for clarification using the contact information at the bottom of this page.

When using our service, from the first point of enquiry or any first payment or quotation accepted you are hereby accepting, agreeing and obliging to these terms and conditions.

Foreword.

These terms and conditions have been set out simply to make sure you receive a clear and good service from us. Below we have outlined the terms and conditions of which you agree to as part of using our services. Please read though and let us know if you have any questions.

1. Interpretations.
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‍Throughout this document, ‘We’, ‘Our’ or ‘Us’ means StepWise Storage (Geomitree limited). Where we reference the trading name ‘StepWise Storage’, this also formally means Geomitree Limited. ‘You’ and ‘your’ means you, the Client. ‘Your project’ refers to the specific project/s set out in your Quotation. ‘Deposit’ Means an advance payment made to Us. ‘Services’ means the services which are to be provided by Us to you as specified in your Quotation. ‘Contract’ means the contract for the provision of Services explained in Section 3 of these terms.

2. Agreement of work and contract.

‍2.1 - A Legally binding contract between Us and You will be created upon you accepting your Quotation and our acceptance of confirming your project.  

2.2 - Once you the Client have agreed/ accepted your your Quotation and have paid the booking payment, you hereby accept these term and conditions.  

2.3 - These terms and conditions apply to the provision of the services and products detailed in your quotation by StepWise Storage (Geomitree Limited), ('We', 'Our' or 'Us’) to the person or business buying the services (You or Client).

2.4- You acknowledge that you have not relied on any statement, promise or representation given on our behalf. These terms and conditions apply to the contract to the exclusion of any other terms you may try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.  

2.5 - You cannot add any of your own terms and conditions and impose them upon us or this contract.

3. Services.

3.1 - We warrant that we will use reasonable care and skill in our performance of the services which will comply with your Quotation, including any specification in all material and design respects. We can make any changes to the service which are necessary to comply with an applicable law or safety requirement, and we will notify you if this is necessary.

3.2 - We will use reasonable endeavours to complete the performance of the services within the time agreed; however, time shall not be of the essence in the performance of our obligations, and we will not be held liable for any delays in the event of circumstances out of our control (Force Majeure).

3.3 - These terms and conditions apply to the supply of any goods as well as services unless we specify otherwise.

3.4 - We retain the right to cancel your project at any given time. We will notify you in this unlikely case. In this case, you may be eligible to a refund/ partial refund if the cancelation was of no fault to you. We will examine the reasons for this and proceed accordingly.

3.5 - We do not take any responsibility for issues with regards to the structural soundness of your property. StepWise Storage (Geomitree Limited) provides a service for designing, making and fitting Under stair storage and associated works and not to provide any services regarding structural engineering or make allowances for it. It is     your duty to ensure your property, environment and area of work is structurally capable of supporting the furniture we design and install. If there are issues with your property and environment that cause a problem with the installation of our furniture, our furniture may need to be removed, and you will still be charged for the cost of the job.

3.6 - If your Quotation states the project is 'Un-painted', this means the project will be un-painted, un-filled and un-caulked. It is the responsibility of the chosen painter to fill any holes and caulk any gaps.

3.7 – If we recommend a painter to finish your project, we will simply pass on their details to you for you to contact them and arrange the provision of their service. We do this to avoid sharing your personal details.

3.8 – If you agree to use the services of our recommended painters, you are bound by their terms and conditions for the service they are offering and understand that we take no responsibility for their work as they are a separate company/ service provider. We have chosen them to recommend based on good faith and skill but cannot be held liable, accountable or responsible to any problems you may have with them, this must be dealt with directly with them.  

3.9 - If your home is prone to mould, it is your responsibility to remove and correct this problem before our installation. We will position air vents where we feel are needed to help prevent any issues arising however, we take no responsibility for future mould build up as this will likely be caused by a fault in your property or use of our furniture.

3.10 – We always use reasonable care that the provision of our service is trouble free. If, however, there is a problem with the service we have provided, please inform us by telephone or writing using the contact information at the bottom of this page.

4. Fees and Payments.
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‍4.1 – The provisional price of our service is based on the info you share with us upon your enquiry will be shown on your Provisional Quote email. Your final price and quotation will be provided to you once we have reviewed your project in person upon our Design Visit. The final quotation will be the full and final price for your project as it states unless any changes are made thereafter and confirmed in writing, refer to Section 4.2.

4.2 - If items or services are added to your project after we have made your booking, but they were not covered in your final Quotation; These changes/ added services will need to be agreed between you and us in writing/ email and they will then be held in accordance with these terms and conditions. Any additional requirements will be added to your relevant invoices once agreed.

4.3 - You agree to pay your ‘Design Visit Deposit' invoice in full within the time frame set on your invoice. When this payment is made; you can request a refund if you change your mind and want to cancel your booking, but only within 24 hours prior to our agreed Design Visit booking slot. Any cancelation outside of the 24 hour period prior to our Design Visit booking slot will not be eligible for a refund.

4.4 – Before we agree to formally book your work in, we will require a 50% booking payment of the total price of your work. Example: If your projects final price is £1,000. we will require £500 to secure and formally book your work in. This payment is due once you have agreed to your final quotation and have agreed to the date proposed for your installation. This payment is to be made in full within the time frame set on your invoice. Once paid, this is non-refundable as work will begin in the preparation of your project.

4.5 – Upon our installation and completion of your project, you agree to pay your final invoice in full within the time frame set on your invoice. This final invoice is typically the final 50% of the total cost of your project. Example: If your project is £1,000, we would have already taken your £500 booking deposit, so now your remaining £500 will be required upon the completion of your project (may be more if added items were added to your project, refer to Section 4.2). This payment is non-refundable as all work has now been carried out and the provision of our services completed. If there are issues regarding potential damage to your project or home, please refer to Section 7 of these terms. All materials used remain property of StepWise Storage (Geomitree Limited) and we reserve the right to remove this from your home until your final payment is made and the remaining balance for your project is zero/ nil (0).

4.6 - If any of your invoices are NOT paid within the timeframe set out on your invoice, we will first issue a reminder and ask if there are any issues regarding this payment. If we still do not receive this payment, legal proceedings will be introduced to recover this money from you.

4.7 – All prices include VAT. If the rate of VAT changes between the dates of your invoices, we will adjust the rate of VAT that you must pay. Changes in VAT rates will not affect any payments you made before the date of the change in rate.

4.8 – We accept the following methods of payment: 1. Bank transfer, referencing your Invoice number (#) and name. 2. Using our chosen online payment provider that will be attached to your invoice such as ‘Stripe’. We do not accept cash.

4.9 - We will only send you formal invoices with our official branding via email. These invoices will be addressed specifically to you, it will include your name, address and other forms of contact information. Details of your project and reference numbers may be included. If you receive a suspicious email, telephone call or other means of communication regarding invoices and payments, please do not hesitate to contact us immediately using the contact information at the bottom of this page. If you are unsure about a payment, please do not send it until you have confirmed it with us. If however you send money to anyone else other than StepWise Storage and fall victim to fraud/ scam, we do not take responsibility for this. We recommend you follow the advice for reporting fraud by the police/ law enforcement (Action Fraud). Please check with us first if you are unsure.
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5. Ownership.

‍5.1 – StepWise Storage (Geomitree Limited) owns all products, drawings and materials used for your project until the final payment has been received in full and your remaining project balance is zero/ nil (0).

5.2 - If full payment is not received, StepWise Storage (Geomitree Limited) retains the right to remove any of/ all products and materials used for you project from your property.

5.3 - Removal of any waste material such as, but not limited to: Material off cuts, scrap wood and packaging may be left on your premises. StepWise Storage (Geomitree Limited) will exercise good practices of cleanliness by ensuring all waste is bagged and tidied where possible. We are not licensed to remove waste from your residence,     therefore disposal of any waste caused by the installation of your furniture is your responsibility to remove responsibly.

6. Data.

6.1 - Photographs of your project may be used on our social media pages, website and other means of marketing and advertising to showcase examples our work.  

6.2 - You hereby agree to give us your consent to use these photos for the above reasons in Section 6.1, however, if you wish to NOT give us your consent, please let us know in writing as soon as possible and your photos will not be share/used.

6.3 – We do not sell your personal data to any third-party companies. We implement appropriate technical and organisational measures to protect your personal information in line with UK GDPR requirements. However, no system is completely secure, and while we take all reasonable steps to safeguard your data, we cannot guarantee absolute security against cyber-attacks beyond our control. In the event of a data breach, we will comply with all legal obligations, including notifying the relevant authorities and affected individuals where required.

6.4 – Your data may be used in some of the software we use to help organise the running of our company and your project. However, this will be protected by their terms and conditions and privacy policy.

6.5 – Please refer to our Privacy Policy and Cookie Policy to further understand what data we collect, why and how we use it.

7. Reporting any damage.

7.1 – Upon the completion date of your project, you have 72 hours to report any immediate damage or faults that you feel has been caused by us. We will examine this claim as quickly as possible and aim to resolve the issue with you.

7.2 – StepWise Storage (Geomitree limited) does not take responsibility of any damage or fault to your property unless it can be explicitly proven to be caused by us.

7.3 – Upon examining your claim, if it is proven that the damage to your property has been caused by us, we will proceed with reasonable endeavours to correct this problem for you.

8. 3 Year Guarantee.

8.1- We offer a 3-year guarantee on our mechanical parts. This means if there is a fault to the normal working order of drawer runners, push to open mechanisms or hinges within 3 years of your install date, we will come and replace these for free.

8.2- If upon inspection it is discovered that the fault in these products was due to improper use, overloading of drawer runners of general abuse by you and other users, we retain the right to charge for the parts and labour in this case.

8.3 - This Guarantee offers protection against product malfunction, not to protect from improper use.

9. Changes to these Terms and Conditions.

We may update and make any changes to these terms and conditions. Changes will be updated on these documents and available on our website, if you continue your service with us after the changes have been made, this means you agree to the new terms and conditions automatically.

10. Intellectual property.

10.1 - All CAD designs, drawings, images, brochure, provisional quote pdf's, marketing material, written content, and materials on our website remain the intellectual property of StepWise Storage.

10.2 - You may not reproduce, distribute, or use our intellectual property without prior written consent.

10.3 - StepWise Storage and connected company branding is protected under copyright and registered trade mark laws.

11. Artificial Intelligence (AI) tools.

11.1 - We may use AI related tools in the provision of providing some of our services.  

11.2 - AI tools we use comply with data protection regulations and do not sell or misuse personal information. Please see our Privacy Policy for details on how we handle data.

12. Your Responsibilities.

12.1 - You must provide accurate information, including correct measurements, photos, and access details for your property during your enquiry.

12.2 - You must ensure areas are clear and safe for installation on agreed dates.

12.3 - Any necessary permissions (e.g., landlord consent, council consent) are your responsibility to arrange and confirm prior to our install.

12.4- Please make sure you have suitable space for our workers to park their van, unload their tools and have enough space to work.

8. Contact Us.

‍If you have any questions about these Terms and Conditions please contact us:

StepWise Storage - Geomitree Limited
Email: [ help@stepwisestorage.co.uk]
Phone: [ 01473 947456 ]
Address: [ Unit 2, Crystal Business Centre, Cristal Business Centre, Knightsdale Rd, Ipswich IP1 4JJ ]
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Thank you for reading StepWise Storage (Geomitree Limited)’s Terms and Conditions. We look forward to working on your project and making your dream a reality! If you have not already, please read our Privacy Policy and Cookie Policy to better understand how we collect and use your data.


[ LAST UPDATE: SEPTEMBER 2025. ]